Rules and Terms for Booking

1. General Agreement
By placing an order through our website, you (“the Client”) agree to the following terms and conditions. These rules are legally binding and govern your use of our services.
Failure to comply with these terms may result in the cancellation of your booking without a refund.

2. Booking Process
2.1. Booking Confirmation: A booking is only confirmed after receipt of full payment or an agreed-upon deposit. No services will be rendered without confirmation.
2.2. Minimum Notice: Packages must be booked in advance, between 2 and 4 weeks depending on the package (the exact notice is shown in each package description), to ensure availability and proper planning.
2.3. Customizations: Requests for customizations must be finalized and approved by both parties no later than two weeks before the event date.

3. Payment Terms
3.1. Payment Methods: Payments are accepted via credit card, PayPal, or bank transfer. Additional fees may apply depending on the payment method.
3.2. Refund Policy: Payments for booked packages are non-refundable except under the conditions outlined in Section 6 (Cancellations and Refunds).
3.3. Additional Costs: The package price does not include costs for meals, drinks, transportation (unless specified), or other add-ons not explicitly listed as included.
3.4. Final Pricing: The final price of the package can only be determined once the exact number of attendees has been confirmed. Any changes to the number of participants may
result in price adjustments.

4. Client Responsibilities
4.1. Accuracy of Information: The Client is responsible for providing accurate details during the booking process, including event dates, participant numbers, and special
requests.
4.2. Conduct: All participants are expected to behave responsibly during activities. Any damage to property or disruption caused by the group will result in additional charges to
the Client.
4.3. Attendance and Punctuality: The Client and their group must arrive at the agreed time and location for the booked activity. Failure to attend or arriving late may result in
forfeiture of the deposit or payment for the activity. We are not responsible for compensating or rescheduling missed activities due to tardiness or non-attendance.

5. Changes to Bookings
5.1. Client-Initiated Changes: Changes to bookings must be requested in writing and may be subject to additional charges depending on the scope and timing of the changes.
5.2. Company-Initiated Changes: In rare cases where changes are necessary due to unforeseen circumstances (e.g., weather, supplier issues), we will notify the Client and
provide alternative options of equivalent value.

6. Cancellations and Refunds
6.1. Client Cancellations:
– Cancellations made more than 14 days before the event date are eligible for a 50% refund.
– Cancellations made less than 14 days before the event date are non-refundable.
6.2. Company Cancellations: If we are forced to cancel your booking due to reasons beyond our control (e.g., natural disasters, government restrictions), we will offer a full refund
or the option to reschedule.

 

7. Liability
7.1. Limitation of Liability: While we strive to provide a safe and enjoyable experience, we are not liable for injuries, accidents, or loss of personal property during activities.
7.2. Third-Party Services: Some activities and services are provided by third-party vendors. We are not responsible for issues arising from their services, but we will assist
in resolving any disputes.

8. Force Majeure
We are not responsible for delays or cancellations caused by circumstances beyond our control, including but not limited to extreme weather, strikes, or pandemics. In such
cases, we will work with you to reschedule or adjust your booking.

9. Privacy and Data Protection
All personal information collected during the booking process will be used solely for the purpose of providing our services. We do not share your information with third
parties without your consent, except as required by law. Full details are in our Privacy Policy.

10. Intellectual Property
All materials, guides, itineraries, and other content provided as part of our service are the exclusive property of Collemotion. These materials are protected by
copyright laws and are provided solely for personal, non-commercial use by the Client. Any unauthorized use, reproduction, or distribution of these materials is strictly
prohibited and may result in legal action.

11. Agreement to Rules
By confirming your booking, you acknowledge that you have read, understood, and agreed to these rules. Failure to comply with these terms may result in cancellation
without refund.

 

12. Contact Information
For questions or concerns, please contact us at:
Email: info@collemotion.com
Phone: +34 631 169 250

 

13. Governing Law
These terms are governed by the laws of Spain. Any disputes arising from this agreement shall be resolved under the jurisdiction of Spain.